Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications products.

Key Responsibilities

• Provide first contact support for various telecommunications issues
• Deliver exceptional customer service and resolve customer troubles efficiently
• Document and manage customer interactions and troubleshoot issues effectively

Required Qualifications

• 1+ year of customer service, help desk, troubleshooting, or call center experience
• Advanced troubleshooting skills related to telephony and data products
• Understanding of the telecommunications industry and its products
• Experience with trouble ticketing systems and business applications
• Ability to adhere to schedules and attendance guidelines