Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor to assist clients in achieving their eLearning goals.

Key Responsibilities

• Provide timely support to clients by addressing technical questions and issues
• Collaborate with internal teams to identify and resolve system bugs while managing client expectations
• Proactively assist clients in implementing new features and maintaining product documentation

Required Qualifications

• 3-5 years of experience in a client-facing technical role, preferably in a SaaS or LMS environment
• Experience managing multiple client relationships, including enterprise-level accounts
• Strong analytical skills with experience using report builders or similar tools
• Familiarity with ticketing systems and CRMs, such as Salesforce
• Basic understanding of SQL and web-based applications