Technical Support Advisor

Job Summary

A company is looking for a Technical Advisor II to provide advanced technical support for point-of-sale solutions.

Key Responsibilities

• Provide advanced technical support and troubleshooting for various POS solutions
• Manage customer cases within the CRM tool and communicate any delays to management
• Collaborate with multiple departments to address enterprise-wide issues affecting customers

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum two years of experience in a technical support or help desk role
• Minimum two years of call center experience
• Strong technical aptitude with the ability to explain processes
• Ability to adapt quickly to change and manage stress effectively