Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor (Remote-US).

Key Responsibilities

• Provide first contact support for voice, video, data, and premium commercial product issues
• Demonstrate exceptional customer service to exceed customer expectations and minimize escalations
• Diagnose, troubleshoot, and resolve customer issues efficiently while maintaining knowledge of relevant product offerings

Required Qualifications

• 1+ year of customer service, help desk, troubleshooting, or call center experience
• Must adhere to attendance guidelines to meet business needs
• Ability to work in a virtual call center environment
• Experience with troubleshooting internet configurations and settings
• Willingness to work flexible shifts, including weekends