Technical Support Advisor

Job Summary

Serving as the first point of contact for customers needing technical support, the full-time Technical Support Advisor will provide guidance on products, assist with setup and maintenance of online learning software, and troubleshoot hardware and software issues while working remotely.

Key responsibilities

• Resolve inbound customer calls and inquiries in a professional and empathetic manner
• Manage support tickets and document information into a web-based ticketing system
• Provide introductory information to new users and ensure efficient resolutions to customer inquiries

Required qualifications

• High school diploma or equivalent
• Must be at least 18 years old and reside within an approved state
• 1 or more years of customer service experience preferred
• Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above)
• Computer knowledge with internet navigation skills and ability to manage multiple systems simultaneously