Technical Support Advisor

Job Summary

Providing advanced technical support for multiple point-of-sale (POS) solutions, the full-time Technical Support Advisor will troubleshoot issues, manage customer cases, and collaborate with various departments in a remote environment.

Key responsibilities

• Deliver advanced technical support and troubleshooting for POS terminals, software applications, and gateways
• Manage customer cases within the CRM tool and communicate any delays to management
• Serve as an escalation point for internal customers and partner with Sales and Product teams for new product releases

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum two years of experience in a technical support or desktop support role
• Minimum two years of call center experience
• Strong technical aptitude with the ability to explain processes to others
• Ability to adapt quickly to change and manage stress effectively