Technical Support Advisor

Job Summary

Providing remote customer service and product support, the full-time Technical Support Product Advisor will assist homeowners with inquiries, troubleshoot issues, and ensure satisfaction with water filtration products.

Key responsibilities

• Assist with customer service activities, including order entry and account reconciliation
• Diagnose and resolve customer inquiries and issues via phone, email, and social media
• Provide troubleshooting assistance on product installation, maintenance, and usage

Required qualifications

• High School Diploma or equivalent; associate degree preferred
• 2+ years of applicable experience in customer support or related fields
• Experience with e-commerce platforms like Magento and CRM systems
• Familiarity with SAP systems for order management and stock levels
• Ability to troubleshoot and adapt in an agile work environment