Technical Support Advisor

Job Summary

Working remotely, the full-time Technical Support Advisor will provide 24/7 customer support for TDS customers, assisting with voice, video, data, and premium product issues while delivering exceptional service and troubleshooting technical problems.

Key responsibilities

• Provide first contact support for various TDS products and services
• Diagnose and resolve customer issues while maintaining accurate documentation
• Engage with other departments to ensure timely resolution of customer troubles

Required qualifications

• 1+ year of customer service, help desk, troubleshooting, or call center experience
• Ability to commit to the TDS attendance guidelines
• Technical proficiency with internet configurations and settings
• Experience in a virtual call center environment is preferred
• Familiarity with various troubleshooting tools and software