Technical Support Advisor
Job Summary
Providing customer service and product support remotely, the full-time Technical Support Product Advisor will assist homeowners with inquiries, troubleshoot issues, and ensure satisfaction with water filtration products.
Key responsibilities
- Assist with customer service activities including order entry, sales, and account reconciliation
- Diagnose and resolve customer inquiries and issues via phone, email, and social media
- Provide troubleshooting assistance to homeowners and plumbers regarding product installation and usage
Required qualifications
- High School Diploma or equivalent; associate degree preferred
- 2+ years of applicable experience in customer support or technical assistance
- Experience with e-commerce platforms such as Magento and CRM systems
- Familiarity with order entry processes and SAP systems
- Creative problem-solving skills and adaptability in a dynamic work environment
Complete Job Description
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