Technical Support Advocate
Job Summary
Providing advanced frontline technical support, the full-time Technical Support Advocate will deliver high-quality assistance to Medallia admins, clients, and partners while collaborating with cross-functional teams to solve complex technical challenges in a remote environment.
Key responsibilities
- Deliver high-quality, empathetic technical support across the global customer base
- Collaborate cross-functionally with internal teams to provide key product insights and development opportunities
- Document discoveries by creating and refining internal and external knowledge base articles
Required qualifications
- High school degree or GED + advanced technical certification
- 1+ year(s) of experience in a technical, support, or customer service focused environment
- Able to complete governmental Personal Identity Verification (PIV) background approval process
- Knowledge of SaaS technologies and platforms
- Good understanding of JavaScript, XML, HTML, and CSS
Complete Job Description
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