Technical Support Agent

Location: Remote
Compensation: Hourly
Staff Reviewed: Thu, Feb 08, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Technical Support Agent.

Responsibilities:
  • Provide technical support for applications via phone, email, and web
  • Troubleshoot and resolve application, system, and network connectivity issues remotely
  • Document support cases, provide explanations of application functionality, and contribute to knowledge base
Qualifications:
  • 0-2 years of professional experience in a Customer Support role
  • Bachelor's degree or equivalent work experience preferred
  • Strong hardware and software troubleshooting skills
  • Availability to work evenings, overnights, and weekends

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