Technical Support Agent

Job Summary

A company is looking for a Client Technical Support Agent in the Healthcare Revenue Cycle sector, working remotely.

Key Responsibilities

• Troubleshoot product and technical issues while managing client support requests
• Log and manage client-related issues in the CRM tool and escalate complex issues as necessary
• Educate customers on product usage and maintain knowledge articles for future reference

Required Qualifications

• 2+ years' experience in research and reconciliation
• 2+ years' experience in Healthcare IT, technical support, or Healthcare SaaS industry
• Bachelor's degree is beneficial
• Salesforce proficiency is advantageous