Technical Support Agent

Job Summary

A company is looking for a Technical Support Agent to provide customer support and enhance the user experience with their products.

Key Responsibilities

• Become a product expert for web and mobile applications, assisting customers with inquiries
• Provide customer support via Zendesk and Intercom, resolving technical issues efficiently
• Collaborate with the Digital CSM to improve AI support agent performance and document issues for escalation

Required Qualifications

• Based in Europe or South Africa
• 2+ years of experience in customer-facing roles
• Hands-on experience with AI support agents and ticketing platforms like Zendesk or Intercom
• Familiarity with log management or observability tools
• Experience managing projects and coordinating across teams