Technical Support Agent

Job Summary

A company is looking for a Technical and Customer Service Agent.

Key Responsibilities

• Answer moderately complex questions related to hardware, software, client applications, and network administration
• Escalate complex problems to resolver teams or vendors as necessary
• Support L1 agents with day-to-day questions regarding client incidents and requests

Required Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2 years of experience in the relevant area
• Eligibility for required authorizations from the U.S. Government due to export control regulations