Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative to provide customer support for public Wi-Fi, VoIP, and TV services.

Key Responsibilities

• Provide support to end-users for public Wi-Fi, VoIP, and TV services, including troubleshooting connectivity issues
• Assist with billing and account-related inquiries, including invoice examination and account updates
• Document customer interactions and deliver email support while monitoring voicemail inquiries

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work in a 24x7 Call Center environment with shift schedules
• Proficient in typing (minimum 35 WPM)
• Must have a reliable hardwired (Ethernet) internet connection