Technical Support Agent

Job Summary

A company is looking for a Technical Support Agent to join their Call Center team.

Key Responsibilities

• Provide first-level support for POS hardware/software and related products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using service management tools and contribute to the knowledge base

Required Qualifications and Education

• 1+ year of Customer Service experience, preferably in a Helpdesk role
• Background in restaurant or call center environments
• Reliable broadband/fiber internet and access to a backup work location
• AAS in electronics technology or computer science is a plus
• A+ or Microsoft certifications are a plus