Technical Support Agent

Job Summary

A company is looking for a Technical Support Phone Agent (Remote).

Key Responsibilities

• Provide exceptional customer service while troubleshooting and resolving basic technical issues
• Document customer interactions thoroughly in the service management system and follow up as necessary
• Utilize call tracking systems to record interactions and escalate unresolved issues to second-tier support

Required Qualifications

• High School Graduate or equivalent
• Typically requires 1 year of experience in customer service, call center, or Service Desk support
• Strong technical aptitude and ability to learn quickly
• Understanding of basic hardware and software applications
• Ability to work independently in a remote environment