Technical Support Agent

Job Summary

A company is looking for a Technical Support Phone Agent (remote).

Key Responsibilities

• Provide exceptional customer service while troubleshooting and resolving basic technical issues related to software and hardware
• Document all customer interactions thoroughly and analyze issues to provide workable solutions
• Utilize the call tracking system to record interactions and escalate unresolved issues appropriately

Required Qualifications

• High School Graduate or equivalent
• Typically requires 1 year of experience in customer service, call center, or Service Desk support
• Strong technical aptitude with the ability to learn quickly and support software applications
• Understanding of basic hardware, platform, and database concepts
• Ability to manage multiple priorities in a dynamic work environment