Technical Support Agent

Job Summary

A company is looking for a Technical Support Agent for South America.

Key Responsibilities

• Respond to customer inquiries via live chat and email, maintaining a 1-minute average first response time
• Troubleshoot product and integration issues, escalating to Support Engineers or Product when necessary
• Document resolutions and update internal Zendesk macros and knowledge base articles

Required Qualifications

• Typically, 1-3 years of experience in technical support for a SaaS product
• Experience using tools like Postman, Zendesk, or FullStory for diagnosing and resolving issues
• Experience in a startup or early-stage environment
• Ability to support non-technical customers in industrial, logistics, or distribution contexts
• Experience in building or refining internal support workflows or macros