Technical Support Agent

Job Summary

A company is looking for an Associate Technical Support Agent.

Key Responsibilities

• Provide help desk support by answering inquiries through various channels regarding customer issues
• Document and analyze customer inquiries to determine appropriate resolutions and escalate as necessary
• Maintain a high customer satisfaction score while solving interactions efficiently

Required Qualifications

• High school diploma or equivalent work experience required; Bachelor's degree preferred in MIS, CS, or similar
• At least one year of customer service or software quality assurance experience required
• Open to weekend and/or non-traditional shifts
• Typing speed of at least 50 words per minute required
• Knowledge of the construction industry or accounting basics is a plus