Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Provide support for public Wi-Fi, VoIP, and TV services to end-users globally
• Assist with troubleshooting connectivity issues and monitor deployed networks
• Handle billing inquiries and account-related support for users

Required Qualifications and Education

• High School Diploma or GED
• General knowledge of personal computer networking
• Willingness to work shift schedules in a 24x7 Call Center environment
• Proficient in typing (minimum 35 WPM)
• Must have a reliable hardwired (Ethernet) internet connection