Technical Support Agent

Job Summary

A company is looking for a Tier 1 Technical Support Agent.

Key Responsibilities

• Provide technical support to end users via phone, email, chat, and ticketing systems
• Assist with troubleshooting software, hardware, and connectivity issues for various devices
• Ensure adherence to IT policies, data security standards, and confidentiality requirements

Required Qualifications

• High school diploma or equivalent required; an associate degree in IT or related field preferred
• 1-3 years of experience in technical support is preferred
• Certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+ are a bonus
• Foundational knowledge of Windows operating systems and standard hardware
• Familiarity with ticketing systems is preferred