Technical Support Agent

Job Summary

A company is looking for a Technical Support Agent, Tier 1.

Key Responsibilities

• Facilitate communication between support and customers regarding open cases
• Troubleshoot technical problems and answer support questions for products
• Create, update, and close CRM tickets as appropriate

Required Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
• 2+ years of technical support or equivalent software application experience
• Proven work experience in a similar role, preferably in the insurance or payments industry
• Experience with business to business external customer support
• Familiarity with SaaS support and exposure to PCI compliance standards