Technical Support Agent

Job Summary

Working remotely as a part-time Technical Support Agent, the candidate will provide customer support for public Wi-Fi, VoIP, and TV services, assisting with billing inquiries and technical troubleshooting in a 24x7 call center environment.

Key responsibilities

• Provide support for public Wi-Fi, VoIP, and TV services, addressing customer inquiries and troubleshooting connectivity issues
• Monitor deployed networks and escalate issues as needed while documenting customer interactions in the Case Management solution
• Assist with billing inquiries, account updates, and general service-related questions for end-users

Required qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work shift schedules in a 24x7 call center environment
• Proficient typing skills (minimum 35 WPM)
• Must have a reliable hardwired (Ethernet) internet connection