Technical Support Agent
Job Summary
Proactive and empathetic, the full-time Frontline Technical Support Agent will manage high volumes of email/helpdesk tickets during a major user migration for a sports streaming platform, ensuring precise document verification and delivering exceptional customer care remotely.
Key responsibilities
- Field and resolve high volumes of email/helpdesk tickets related to user onboarding and platform migration
- Manually review and process user receipts to issue subscription onboarding codes
- Perform tier-1 troubleshooting for issues related to live stream access and account management
Required qualifications
- Proven experience in high-volume email/helpdesk customer support, preferably in SaaS or digital streaming
- High-level written English proficiency with a professional and empathetic tone
- Proficiency with Help Scout or similar helpdesk ticketing systems and Slack
- Strong skills in analyzing receipt images and proof-of-purchase documents accurately
- Ability to perform basic tier-1 account troubleshooting for login and access issues
Complete Job Description
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