Technical Support Agent
Job Summary
Owning the support queue during European hours, the full-time Technical Support Agent will triage, reproduce, resolve, and follow up on issues while debugging across Shopify themes and APIs, React Native apps, and various integrations in a remote work environment.
Key responsibilities
- Manage the support queue end to end, ensuring timely resolution of customer issues
- Utilize debugging tools to reproduce and document issues for engineering teams
- Train Fin and enhance the Help Center to reduce repetitive inquiries
Required qualifications
- 3 to 5 years of technical support experience in a SaaS or ecommerce environment
- Strong knowledge of Shopify, including themes, APIs, and mobile app ecosystems
- Experience with troubleshooting using tools like Proxyman, Xcode, and browser dev tools
- Proficiency with helpdesk platforms such as Intercom, Zendesk, or Gorgias
- Right to work in the UK
Complete Job Description
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