Technical Support Agent
Job Summary
Providing professional and responsive support to clients, the full-time Technical Support Agent will assist restaurant owners and managers with inquiries related to the Business Manager platform, including tip calculations and reporting, while collaborating with cross-functional teams in a remote environment.
Key responsibilities
- Assist clients via email and phone with navigating the Business Manager and resolving technical issues
- Document client interactions and troubleshooting steps accurately in the support ticketing system
- Collaborate with Engineering and Product teams to escalate and resolve technical problems
Required qualifications
- Previous experience in customer support or technical support roles
- Strong technical proficiency and ability to learn new software platforms quickly
- Experience in troubleshooting technical and operational issues
- Ability to document technical issues clearly for engineering teams
- Professional communication skills when interacting with business stakeholders
Complete Job Description
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