Technical Support Analyst

Job Summary

A company is looking for a Customer Support Analyst in Higher Education (Remote).

Key Responsibilities

• Diagnose and resolve issues involving software, system performance, bugs, and user configurations
• Support seamless connections with third-party applications, focusing on APIs, data synchronization, and platform compatibility
• Work closely with Customer Success, Product, and Engineering teams to resolve complex issues and improve product quality

Required Qualifications

• 5+ years in technical customer support, with at least 3 years of technical experience in IT or higher education
• Bachelor's degree in IT, Business Administration, or a related field
• Proficiency in troubleshooting, scripting, and cloud technologies
• Deep knowledge of higher education administration systems (SIS, CRM, or related tools) is highly preferred