Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to deliver technical support and manage customer inquiries.

Key Responsibilities

• Manage and respond to over 500 support tickets monthly with a focus on high-quality customer service
• Independently resolve common technical issues and collaborate with Engineering to address bugs and escalations
• Contribute to the development of a knowledge base and monitor support trends for continuous improvement

Required Qualifications

• 2+ years of customer service experience preferred
• Bachelor's degree
• Experience with education technology or SaaS customer support
• Familiarity with support ticketing systems
• Strong troubleshooting and analytical abilities