Technical Support Analyst

Location: Remote
Compensation: Base+commission
Staff Reviewed: Mon, May 13, 2024
This job expires in: 25 days

Job Summary

A company is looking for a Technical Support Delivery Analyst.

Key Responsibilities:
  • Handle a queue of Workday VNDLY cases, prioritizing issues based on severity and customer impact
  • Solve complex problems, both functional & technical, lead change, implement solutions, and handle time critical issues
  • Contribute to the Knowledge Centered Service by creating Knowledge Articles

Required Qualifications:
  • 2+ years providing Technical/Customer Support for Enterprise SaaS software support, preferably with an HCM, ERP or VMS Software
  • Previous experience managing incoming case queue(s)
  • Previous supporting or implementing VMS solutions is a huge plus
  • Understanding of ERP web service integrations that use SOAP, WSDL, XML is a huge plus
  • Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes

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