Technical Support Analyst

Job Summary

A company is looking for an Associate Technical Support Analyst - CVR.

Key Responsibilities

• Provides remote support to customers via phone, web chat, email, and online ticketing
• Documents customer inquiries, creates case logs, and escalates complex issues as needed
• Troubleshoots software problems and guides clients through technical issue resolution

Qualifications & Requirements

• Associates or Bachelor's degree strongly preferred
• Proficient in PC skills, specifically in Windows and iOS environments
• Familiarity with mobile devices such as smartphones and iPads
• Ability to document and track issues to ensure timely resolution
• 1 year of technical support experience preferred