Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to assist customers with technical issues related to its products.

Key Responsibilities

• Resolve or escalate critical customer issues effectively and efficiently
• Provide exceptional customer experience through various communication channels
• Continuously learn and maintain knowledge of products, technologies, and troubleshooting techniques

Required Qualifications

• 0-2 years of relevant IT experience with a Bachelor's Degree or Diploma/Certificate in a related field, or 4-5 years of relevant experience
• Certifications such as CCNA, CCNP, MCSA, or CompTIA A+ are considered an asset
• Prior experience in a technical support environment is preferred
• Familiarity with KCS Methodology is a plus
• Basic knowledge of IP networking and electronic circuitry is advantageous