Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst who thrives on solving complex problems and delivering exceptional customer experiences in mobile commerce.

Key Responsibilities

• Provide technical guidance and solutions to customers navigating challenges with the platform
• Investigate and resolve technical issues reported by users, ensuring a seamless customer experience
• Document bugs and communicate technical findings to internal teams while advocating for urgent fixes

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or E-commerce Consulting
• Experience working with Shopify merchants or e-commerce brands
• Strong knowledge of the defect resolution process within standard SDLC frameworks
• Familiarity with CRM platforms like Salesforce, Gainsight, or Planhat
• Experience using JIRA, Intercom, and Slack