Technical Support Analyst

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, May 22, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Analyst - L1 to provide high-quality technical support for their platform.

Key Responsibilities

Provide technical support to customers via phone, email, and chat channels
Diagnose and troubleshoot technical issues related to systems, products, and services
Document customer interactions using a proprietary ticketing system

Required Qualifications

Technical degree in a related field or equivalent work experience
2-3 years of experience in a technical support role
Experience working with a ticketing system structure (Zendesk preferred)
Experience working with relational databases and SQL
Demonstrated experience with Google Suite (or similar) applications

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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