Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst I.

Key Responsibilities

• Provide technical support to clients for software and integration issues via email, phone, or remote access
• Analyze client issues to determine resolutions and document the results for clients and internal partners
• Assist in new product pilots and rollouts while staying current with emerging technology and trends

Required Qualifications

• Client-facing customer service experience (phone & email)
• Understanding of Windows environment, including MS Office Suite experience
• Ability to work in a fast-paced, team environment
• Willingness to learn and adapt to change
• 1 - 3 years of customer service experience preferred