Technical Support Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, May 27, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Analyst to ensure effective resolution of customer technical issues.

Key Responsibilities

Learn and maintain understanding of video and access control products
Research, troubleshoot, and document technical issues through various communication channels
Provide exceptional customer service and prioritize multiple tasks effectively

Required Qualifications

0-2 years of relevant IT experience with a Bachelor's Degree or Diploma/Certificate in a related field, or 4-5 years of relevant experience with technical education
Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+ are preferred
Prior contact center experience in a technical support environment is an asset
Experience with KCS Methodology is considered an asset
Familiarity with IP networking and video streaming services is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

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