Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst II to provide technical support for clients regarding hardware, software, and operating system issues.

Key Responsibilities:

• Provide technical support to clients via phone or remote access for product issues
• Document and communicate solutions, maintaining records through the CRM system
• Mentor and train newly hired associates and assist in developing training programs

Required Qualifications:

• 1 - 3 years of client services experience or equivalent
• Bachelor's degree preferred or equivalent experience
• Experience with Microsoft Office Suite, client-server systems, and operating systems
• Knowledge of TCP/IP and troubleshooting techniques
• Familiarity with industry-standard database applications (e.g., MS Access, Oracle, SQL)