Technical Support Analyst

Job Summary

A company is looking for a First Level Analyst to provide technical support for contact center systems.

Key Responsibilities

• Engage with technical and non-technical customers through various communication channels
• Triage and manage customer incidents, requests, and problems while performing remote installations and repairs
• Proactively monitor systems and maintain detailed records in ServiceNow

Required Qualifications

• Experience with Microsoft OS (Client and Server) and Microsoft Office
• Familiarity with ticketing systems such as ServiceNow
• Authorization to work in the United States
• Bonus: Familiarity with modern operating systems and cloud technologies
• Bonus: Ability and desire to write code (PowerShell, Python, JavaScript) is a plus