Technical Support Analyst

Job Summary

A company is looking for a Customer Tech Support Analyst.

Key Responsibilities

• Provide technical support to clients for hardware, software, and operating system issues via phone or remote access
• Analyze client issues to determine resolutions and document results, maintaining records through the CRM system
• Assist in new product pilots and rollouts, and mentor newly hired associates

Required Qualifications

• 1 - 3 years of client services experience or equivalent
• Bachelor's degree preferred or equivalent experience
• Knowledge of Microsoft Office Suite, client-server architecture, and operating systems
• Experience with troubleshooting and analysis of technical issues
• Familiarity with database applications such as MS Access, Oracle, and SQL