Technical Support Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Jun 02, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Success Support Analyst to provide help desk support and manage customer issues.

Key Responsibilities

Lead the team in monitoring issue resolution and hold the development team accountable
Triage customer system issues and test resolutions in sandbox environments
Create and update client-facing user guides and training materials as needed

Required Qualifications

Bachelor's Degree in Information Technology or related discipline
4+ years of relevant experience in Customer Support roles
Experience with COTS SaaS products
Salesforce Certified Administrator certificate preferred
Strong skills in Microsoft Office tools, especially Excel, Word, and PowerPoint

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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