Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide technical support for products, including troubleshooting, maintenance, and diagnostics
• Act as a Subject Matter Expert on technology, staying updated on industry trends and product knowledge
• Serve as a liaison between various departments to ensure timely resolution of client challenges

Required Qualifications

• 1+ years of Customer Service experience
• Experience with troubleshooting hardware and software issues
• Familiarity with operating systems, networks, and databases
• Ability to work in a metrics-driven call center environment
• Microsoft Certified Professional (MCP) or equivalent certification/experience is a plus