Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Resolves client questions or problems regarding system configurations, product functionality, and bugs/enhancements via telephone, email, or Internet
• Acts as the primary technical support liaison between the company and the customer, ensuring effective communication and follow-up
• Maintains a professional service-oriented relationship with customers and participates in team and internal meetings for continuous improvement

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum 1 year of experience in a technical support role, preferably in a SaaS or software environment
• Experience in customer service and technical troubleshooting
• Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Able to manage multiple priorities in a collaborative environment