Technical Support Analyst

Job Summary

A company is looking for a Product Technical Support - Tier 1.

Key Responsibilities

• Serve as the first responder to support requests, managing cases from initial contact to resolution
• Engage with clients and suppliers professionally to enhance the customer experience
• Document all interactions and resolutions thoroughly for consistent case management

Required Qualifications

• Relevant Bachelor's degree or equivalent experience in Technical Support
• 1-3 years of experience in a software or technical support role
• Basic understanding of SQL for querying databases
• Experience in replicating reported issues to diagnose and troubleshoot effectively
• Skilled in using troubleshooting tools and ticket management systems