Technical Support Analyst

Job Summary

A company is looking for an Analyst to assist with application support and issue evaluation.

Key Responsibilities

• Work directly with customers to troubleshoot and resolve application/system issues efficiently
• Build relationships and trust with customers through open communication
• Collaborate with internal stakeholders to reduce defects and improve product performance

Required Qualifications

• Strong technical and analytical aptitude in complex enterprise software applications
• Prior technical/system support experience in a customer-facing role is preferred
• Experience with SQL and writing complex queries
• Bachelor's degree or equivalent experience
• Familiarity or experience utilizing Java, C#, C++, or 4GL programming languages is a plus