Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide responsive and insightful technical support for their products.

Key Responsibilities

• Provide high-quality support and manage resolution of technical issues for customers
• Collaborate with internal teams to resolve client issues and maintain communication through a CRM system
• Participate in rotational technical support coverage and assist community members with technical inquiries

Required Qualifications

• 2+ years of experience in a client-facing technical support or help desk environment
• Understanding of the software development cycle
• Experience in a self-directed work environment
• Ability to research and provide solutions to client problems
• Familiarity with tools such as Zendesk, Kabana, Excel, Jira, and Confluence is helpful