Technical Support Analyst

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Wed, Jun 11, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Job Summary

A company is looking for an Associate Technical Support Analyst.

Key Responsibilities

Receives inbound client inquiries via phone, web chat, email, and online ticket
Creates case logs, records information, establishes resolution time, and escalates complex issues
Troubleshoots software application problems and guides clients through technical issue resolution

Required Qualifications

Proficient PC skills, specifically in Windows and IOS environments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Ability to document, track, and monitor issues to a timely resolution
1 year of PC desktop support or technical support experience with client contact
Associates/Bachelors strongly preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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