Technical Support Analyst

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Wed, Jun 11, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Associate Technical Support Analyst.

Key Responsibilities

Receives and manages client inquiries through various communication channels
Creates and maintains case logs, follows up on issues, and escalates complex problems
Troubleshoots software issues and guides clients to resolutions

Required Qualifications

Cisco CCNA certification or 2 years of experience configuring network devices
Proficient in PC skills, particularly in Windows and iOS environments
Familiarity with mobile devices such as smartphones and iPads
Ability to document and track issues for timely resolution
1 year of technical support experience with client contact is preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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