Technical Support Analyst

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Mon, Jun 16, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Technical Support Analyst to provide customer and engineering support.

Key Responsibilities

Maintain product knowledge and provide exemplary customer service through various communication channels
Research, diagnose, and resolve reported issues while documenting all relevant information
Manage assigned tickets in the ticketing system and serve as an escalation point for support issues

Required Qualifications

2+ years of Level II technical support experience
Familiarity with basic networking concepts
Advanced analytical and problem-solving skills
Ability to work independently without direct supervision
Positive, customer-focused, service-oriented personality

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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