Technical Support Analyst

Job Summary

A company is looking for an Associate Technical Support Analyst.

Key Responsibilities

• Provide customer service by troubleshooting and resolving inquiries via phone, webchat, email, and online tickets
• Act as a Subject Matter Expert in primary applications, assisting with training and onboarding
• Complete compliance tasks and maintain performance expectations while supporting other staff functions as needed

Required Qualifications

• 4 years of PC desktop or technical support experience, or 2 years of product application experience, or 1-2 years as a Technical Support Analyst
• Ability to absorb and apply new concepts and knowledge to real-world scenarios
• Experience with issue ticketing systems such as SalesForce or Remedy
• Strong work ethic and ability to handle high-stress interactions
• Basic knowledge of cross-application integration and familiarity with Microsoft O/S or PC hardware