Technical Support Analyst

Job Summary

A company is looking for a Junior Technical Support Analyst to resolve data challenges and support clients.

Key Responsibilities

• Solve complex data challenges by investigating issues from source to SQL transformations
• Engage and empower customers through Helpdesk communication and video calls
• Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and improve solutions

Required Qualifications

• 1+ year in technical support or a similar role
• Proficiency in SQL (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus
• Customer-first mindset with a passion for clear and empathetic solutions
• Ability to thrive in cross-functional teams and fast-paced environments
• Fluent in English for clear communication with global clients